If this doesn't work, you may need to restart the encoder.Since the program has a new "cache" of the source in which the video is running, it should load here as well. If it shows here, you should be able to close this file and head back to the one you were originally working with. try adding the Mini-Recorder into that new file. If there is a live stream you don't want to disturb, leave the streaming file open, and then Open a brand new empty file as well.Make sure you are actually quitting the program, not just exiting the file (clicking the red X). If there isn't a live event occurring, the best thing to do is restart the encoder.It can easily get stuck thinking that a source is not inputting video or audio, even if it is. Some encoders, like Wirecast, tend to aggressively remember sources, and the state they're in. 3) If the device is recognized in Desktop Video and the input is correctly set, the issue is likely a problem in the encoder.If so, they need to change that to 720p, 1080i or another quality. If it is, ask the client if they are outputting 1080p from the Camera.2) Once you have verified that Desktop Video sees the Mini-Recorder, make sure it is selected to the right input, whether HDMI or SDI.In that case, try updating the version of Desktop Video and restarting the computer. Note: In rare cases, the System Report will read a device, but Desktop Video won't.If there is connection after swapping cables and checking multiple computers, the problem may be a faulty Mini-Recorder. If there is still no device connected on the second computer, the problem may be a bad Thunderbolt cable.After that, try plugging the Thunderbolt cable and Mini-Recorder into another MAC, and check that computer's System Report. Try switching in a new Thunderbolt cable. If this still doesn't register a connection, there might be an equipment issue.Take the end plugged into the computer, and plug into the Mini-Recorder, and vice-versa. Next, try flipping around the Thunderbolt cable.If there is another Thunderbolt port available, try that. If there is no device connected, unplug the Thunderbolt cable and plug it back in.If the Thunderbolt port does not see the device, it will look like this: This will list the Thunderbolt ports and their statuses. Select the Thunderbolt tab under Hardware. Open up the Mac's System Report (Apple Menu -> About This Mac -> System Report).If it does, but no video is showing, follow these steps: If Desktop Video doesn't itself see a device, refer to this article.If not, you need to troubleshoot that issue. Make sure the software is reading the Mini-Recorder. 1) Open Desktop Video (Apple Symbol then System Preferences).If a source was added to a Wirecast file and then the file was saved, the program will show the thumbnail for the Ultrastudio Mini-Recorder, even if nothing is connected. If you are using a saved file in Wirecast, start here.Video not showing in Encoder. This is the most common problem you will troubleshoot. Follow these steps if you are working with a Mini Recorder, Intensity Shuttle or Intensity Extreme that is plugged in but not displaying video in an encoder.
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